9.3 Incident Management

Status: Draft | Owner: info@managed-trust.com | Managed-by: Maya (agent) | Last Edited: 2026-02-14
ISO 27001 Relevance: ⭐ Core control area — A.5.24 Information security incident management

Purpose

This section contains COOWN's security incident management procedures including incident detection, classification, escalation paths, response workflows, communication protocols, root cause analysis, and lessons learned processes. Essential for ISO 27001 compliance and operational resilience. Central coordination point for security events across the organization.

Business Process Relevance: Security Operations, Incident Response, Crisis Management, Compliance Reporting, Business Continuity
Cross-References: Risk Management, Business Continuity, Fraud Prevention, Monitoring & Logging, Data Protection
Review Triggers: Security incidents, near-misses, annual ISO audit, regulatory requirements, process improvements

Documents

Incident response plan, escalation matrix, incident classification guide, post-incident review templates, and communication procedures to be developed.