1.4 Policies & Procedures¶
Status: Active
Owner: info@managed-trust.com
Managed-by: Maya
Last Edited: 2026-02-18
Purpose¶
Governance policies, operational procedures, work instructions, and business process descriptions for COOWN operations.
Structure¶
Policies¶
Organizational rules and governance frameworks.
- Compliance Policy
- Agent Governance Policy
- Partner Policy
- Project Management Policy
Business Procedures¶
Standard Operating Procedures with PDCA-Kanban RACI.
- Governance
- Finance
- HR
- Sales
- Customer
- Engineering
- Security
- Infrastructure
- Compliance
Work Instructions¶
Step-by-step guides for operational tasks.
- WI-001 File Management
- WI-002 Archival Process
- WI-003 Backup & Recovery
- IMS Documentation Style Guide
Total: 34 business procedures, 4 policies, 4 work instructions
Last Updated: 2026-02-18