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10. Customer Operations

Status: Active
Owner: Saul
Managed by: Saul
Last Edited: 2026-02-14

Customer support documentation, complaint management, and onboarding procedures.

Purpose: Customer operations documentation supporting PolyReg membership, GDPR compliance, onboarding workflows, and service quality.

Risk areas: Poor customer experience, non-compliant complaint handling, inadequate onboarding, data protection violations.

Business process relevance: PolyReg audit, customer onboarding, GDPR compliance, support operations, fraud prevention.

Review triggers: PolyReg rulebook updates, complaint trends, GDPR enforcement, onboarding changes, fraud incidents, customer feedback.

  • Customer Support Documentation
  • Complaint Management
  • Customer Onboarding & Verification